Airtel recently made news when a senior management guy made an interesting statement in the media.
Airtel basically wants revenue from online services like Google and Facebook for delivering their product to the end user in the Indian market.
The company said that the kind of investments they are making on expanding their network, they are getting nothing from these online services. Google (YouTube) and Facebook are two of the most popular online services in India.
Well, Google has just become an ISP in the US market with the launch of Google Fiber and airtel can surely learn a thing or two from them.
Google is offering no limit plans through fiber. Top end plan comes with television services as well. Google is also bundling freebies like Nexus 7 Tablet and 1TB storage on Google Drive on the top end plan.
You can essentially get gigabit internet for USD 70 per month. No limits. That comes to around Rs. 3890.
If this is not impressive enough, Google is also offering a free 5mbps no limits plan. Customer just has to pay a one-time fee of USD 300 for the installation and infrastructure.
There are no fair usage policies. There are probably going to be no throttling of traffic on certain services like torrents. There are no premium charges for buying additional bandwidth.
This is how you provide internet access to the common people. Do not treat it like a luxury item… Treat it like an enabling tool. Respect your customers and they would respect you back.