BMC Software Announces New Product Releases Delivering Business Service Management for Proactive IT Operations

PUNE, INDIA, December 17, 2009: BMC Software announced the release of a set of integrated software products, which can help enterprise IT managers better control resources in virtual and cloud computing environments and optimize business services for a dynamic end-user community.

The additions include BSM for Proactive Operations, featuring enhancements to the IT operations solutions that underpin its market-leading Business Service Management (BSM) platform. Building off BMC’s recent Dynamic BSM announcement, the latest BMC BladeLogic, ProactiveNet Performance Management, Capacity Management and Atrium solutions are helping organizations shift to proactive, predictive and preventative IT operations.

These solutions are key components of BMC’s best practices-based approach to helping organizations achieve proactive operations quickly and cost effectively.
The enhanced products combine technologies from ProactiveNet, BladeLogic and BMC’s Atrium Configuration Management Database (CMDB). For instance, BMC ProactiveNet Performance Management now integrates with BMC BladeLogic Service Automation to apply analysis to configuration changes, which will help IT managers more easily identify and isolate errors caused during manual changes.
Paul Avenant, Vice President of Products, Enterprise Service Management, BMC says, “BMC is applying next-generation technology along with best practices – gleaned from years of working closely with our customers – to help organizations achieve proactive IT operations quickly and cost effectively. With products such as BMC Event & Impact Management and BladeLogic Server Automation, Network Automation and Client Automation, we will provide an integrated solution helping organizations simplify, predict and automate IT.”

He further added, “With the accelerating transition of the enterprises to virtualization, cloud computing and automation it would require new and increasingly prescriptive management approaches, both to ensure high IT operations reliability and to deliver consistently flawless IT performance. Along with new product releases, BMC is unveiling a unique, proven and prescriptive, best-practices-based approach to helping organizations achieve proactive operations quickly and cost effectively.”

The product updates & features:

As part of the Proactive Availability and Performance Management approach, the latest release of BMC ProactiveNet Performance Management is raising the bar on proactive IT operations with the following new features:
Integration with BMC BladeLogic Server Automation suite to apply analytics to configuration changes, so users can more easily identify and isolate a change error
Intelligent Application Diagnostics that enable real-time problem isolation down to the source code level for J2EE web applications
Support for predictive analytics in a virtualized environment by tracking service components’ relationships and movements in real time

The enhanced BMC Event and Impact Management solution includes the following new features:
Unified proactive operations console that provides integrated views and management of events and services and the ability to trigger workflow automation
Significant enhancements to the patented Predictive Root Cause Analysis enables predictive, accurate and actionable root cause analysis in an existing operations environment
Pre-packaged event automation workflows that implement intelligent incident handling and automated remediation

As a part of the Configuration Automation approach, the enhanced BladeLogic Server Automation features include the following:

Virtualization Management Extensions that ensure configuration compliance across all virtual platforms with updated support for VMware, IBM, Solaris and Microsoft virtual environments.
360 Virtualization Lifecycle Management
Enables controlled creation, deletion, or modification of virtual resources
Allows discovery of all virtual components, including offline and orphaned virtual machines (VM)
Automated change execution and updates across server, network, OS, hypervisor, and application components
Integration with approval and management processes to ensure authorized changes at the VM level
Decision support analytics provides a centralized, authoritative view to drive intelligent actions such as recover resources based on the lease periods and operational policies.

Automated Workflows to support
Operator initiated changes that ensure change processes are followed and enforced
Virtual sprawl control by enabling full VM environment visibility
Full service provisioning from operating system to the application level
Proactive remediation to fix availability and performance issues correlated back to changes
New and updated compliance content that expedites automation of controls across key industry standards and regulations such as SOX, HIPAA. PCI and DISA.
User interface enhancements that include roles based views to support multiple taxonomies for large-scale dynamically changing data centers

New features in BMC BladeLogic Client Automation include the following:
Integrated support for McAfee for robust endpoint protection
Self-Service support via BMC Service Request Management for automated delivery post approval
Support for U.S. Federal Desktop Core Configuration compliance to ensure federal desktop security requirements

BMC BladeLogic Network Automation includes the following enhancements:

Single-sign-on capability to network devices with full session capture using terminal/SSH proxy for efficiency and audit trail
Integration with BMC Remedy IT Service Management solutions to enable
Change reconciliation through “one-click change documentation”
Closed loop network audit/compliance through automated remediation against incidents and changes
Automated network configuration in support of physical and virtual server provisioning

BMC Atrium Suite supports the Operational Support Analytics best-practices-based approach and includes the following:
Enhancements to BMC Application Discovery and Dependency Mapping that include
Expedited time to value by shrinking deployment times more than 80%
The industry’s largest, open library of configuration patterns
Datacenter energy usage discovery and tracking for consolidation and Green IT decision making

New BSM View dashboards that include:
Staff productivity metrics with ability to filter and inspect by domain, time, and roles
Compliance and supporting processes metrics
Infrastructure compliance against policies and audit cycles

Automated software license management workflows that integrate information across BMC BladeLogic Server Automation, BMC Remedy ITSM and the BMC Atrium CMDB for centralized decision analysis

Integration with BMC BladeLogic Server Automation suite to enable bi-directional viewing of services and configuration items at varying levels of detail.

Business runs on IT. IT runs on BMC Software

BMC Software, Inc. - 1.87 billion American enterprise management software provider, focusing on IT infrastructure applications. It has a large product management presence in India (Pune), for nearly a decade, next only to corporate HQ in the US. The office has the capacity to accommodate up to 1,500 staff. BMC Software India has been contributing to the development of BMC’s software products. Many of the BSM solutions that help organizations reduce the cost of running IT, manage risk and increase the positive impact of IT on the business have been developed in India. Marketing strategy in India is designed to support BMC’s sales efforts. One of the key elements of BMC’s strategy is to support their India-based partners such as Infosys, Wipro and iLantus.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit.

Visit www.bmc.com for more information

BMC Software

BMC Software, Inc. – $1.87 billion, global enterprise management Software Company, focusing on IT infrastructure applications. It has its corporate headquarters located in Houston, Texas. In India BMC has a large product management presence in Pune & Bangalore and has recently launched a centre in Delhi with over 1,500 employees. The international office is an offshore development center (ODC) for BMC Software, Inc. It is a 100% export oriented unit (EOU) registered with the Software Technology Parks of India (STPI). BMC Software India employees participate and provide support for R&D and different internal initiatives. Employees participate in the design, development, maintenance and support of BMC’s industry leading software products and solutions.

Some of the key clientele in India include big giants such as Infosys, Wipro, HCL, iLantus, Bharti, Vodafone, Tata Motors, Cognizant, Mahindra & Mahindra, Tata Communications, Tata Motors and many more.

BMC’s Customer Profile

Serving Global 2000 companies that manage highly complex, heterogeneous and decentralized IT environments
Approximately 15,000 worldwide customers
Approximately 99% of the Forbes Global 100 and more than 85% of Fortune 500 companies rely on BMC Software
BMC pioneered the concept of Business Service Management (BSM) and is the world leader in the space. BSM supports the alignment of IT with business processes. BSM is the level above IT Service Management (ITSM) software which many organizations use to monitor infrastructure and services from an IT perspective. BSM offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit.

Vikram Kharvi

Adfactors PR

+ 91 9930143550

vikram.kharvi {at} adfactorspr(.)com

Richa Seth

Adfactors PR

+ 91 9930143531

richa.seth {at} adfactorspr(.)com

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